Steps for initial setup of a Teams Phone. This is for employees who have a Teams Phone (usually a Poly model). Once this setup is complete, the phone will be tied to your Microsoft account and no other work should be needed (even if you change locations).
Microsoft Teams will become Central College’s enterprise standard tool for internal and external calling in July 2025. This is an overview of how Teams Phones work and includes a comprehensive user guide.
How to make and receive calls using Microsoft Teams Phones or Teams Calling. Options include how to use speed dials, dial from contacts, from missed calls, use the keypad and more
You can do a lot while on a call in Teams. This article walks you through how to transfer calls, add someone to a call, place calls on hold, have a conference call, and more.
You can select someone in Teams to be your delegate—to receive and make calls on your behalf. This article walks you through how to add a delegate and how to be a delegate to another employee.
Learn about how to check your voicemail, see voicemail notifications and set your voicemail message in Teams Phones
Learn how to change settings related to Teams Phones, including how to set call answering rules, how to adjust your voicemail settings (record a greeting, etc.), how to change ringtones, how to change audio devices, manage blocked numbers, make a test call and move from one device to another using Teams Phones.
As we transition to Teams Phones, this article outlines possible phone and/or headset options for employees who require such equipment. As a reminder, all equipment needs to be ordered through ITS.