Overview
There are many locations throughout the Teams interface and on the Calls view window from which to make a call. This will walk you through the various options
Instructions
Enter a name or number in the call pad window.
Select the Video or Audio-only Call buttons to place a call. Any call in Teams can be a video call or an audio-only call.
- Answering a call is simple, too. Select Video call or Audio call when prompted. When someone calls you, you'll get a notification that lets you accept or decline the call. Selecting Video Call will enable your webcam.
- An audio-only call connects you with your webcam turned off. You can choose to then turn it on if necessary.
Either type of Microsoft Teams call will allow you to share content, invite others into the discussion and more.
Access your call history and quickly call anyone back.
- Go to Calls and review the History section in the center of the screen.
- Select any item from the list and then choose the Call button in the Details section on the right side of Teams.
Note: You can also select the More Options ellipses to choose to Call back, Chat, Add to speed dial or Add contact for the selected item in call history.
To review a list of calls you’ve missed, lists of calls that came in, and your voicemail, select between the available filters at the top of the call history list.
From your speed dial, you can quickly call people that you previously saved to this list.
- Go to Calls and review the Speed Dial section in the right side of the screen.
- Hover over any person displayed in the area and choose the Video call or Audio-only call button to place a call to the selected person.
- Add people to Speed dial by selecting Add , and then searching for their name or number.
From your voicemail, you can quickly call back anyone who has left a message.
- To access your voicemail, go to History and select Voicemail in the upper-right corner.
- To call someone back from your voicemail, select More actions next to their name > Call back from the call history list. Alternately, select Call under the contact details.
Select Calls > Contacts in the upper-left of Teams. From here, call anyone by selecting Call to the right of their name.
To dial a number from Teams, go to Calls, and then enter the number of the person you want to reach by using the dial pad. Then select Call.
You can also type in the name of a person or group and call them from the dial pad.
Throughout the Teams app, you will find profile pictures of people you're connected with (sometimes people choose avatars, or you might just see their initials.)
At any time, you can mouse over a profile picture, and you will see options to make a video or an audio-only call to that person. Choose one of those options and your call will begin.
At the top of Teams, type /call in the search box and then enter a name or number. When you make your selection, the call will begin automatically.
In this way, you can quickly find people or groups and make a call to them
With one click, you can turn any chat into a call in Teams, whether it is a one-on-one or group chat. Just select Video call or Audio call in the upper-right corner of Teams when viewing the chat. The person you are chatting with (or the people, if it’s a group chat) will receive a call from you.
Answer Teams Calls
When someone calls you, you'll get a notification that lets you accept or decline the call.
- Select Accept with audio to answer with audio only.
- Select Accept with video to accept the call and enable video as well.
- Select Decline call to decline the call and go on with your day.
Note:
- The video option is only available from another Teams caller.
- The phone number from an unknown caller will be shown.
- To end an active call, click Leave from the control bar across the top of the call window.
Troubleshooting
If you experience poor audio or video quality, use the More menu to view Device settings and Call Health.
- Confirm both audio output and microphone input are adjusted and responding appropriately.
- Adjust noise suppression settings from the same menu.
- If issues continue during the call, we recommend taking a screenshot of the data metrics displayed in Call health, located in the More Actions… menu at the top of the call window. These data metrics can be shared with the ITS Help Desk to help troubleshoot.
Note: Call health is only available on Teams-to-Teams calls.
Additional Information
If you need immediate assistance contact the ITS Help Desk at 641-628-7010 or helpdesk@central.edu.
Hours of operation: Monday-Friday, 8:00am-4:30pm