Voicemail in Teams Phones

Your voicemail is another tool for getting the most out of your calling experience in Teams.

See Teams voicemail notifications

Voicemail received will display in four ways:

1. Microsoft Teams Activity Feed Notification
2. Calls > History Notification
3. Microsoft Outlook Email
4. Microsoft Teams SmartBot Notification

Check your Teams voicemail

Go to Calls  > History and then select Voicemail in the upper-right. From here, you can: 

• Review messages and transcripts from calls
• Customize call rules
• Record a greeting
• Call anyone who's left you a message

Call someone back from your voicemail by selecting More actions next to their name > Call back from the call history list. Get there a different way by selecting Calls under the contact details on the right side of Teams.

Set your voicemail settings

To change your voicemail settings, go to your Teams Settings > Calls.

In the Voicemail section, click Configure voicemail. That's where you'll find all your voicemail settings.

• Select Record a greeting button and follow the instructions to record a new voicemail greeting.
• Use the Call answer rules dropdown to select how the call is to be handled once it reaches your voicemail.
• Select which language your default greeting should be from the Greeting language dropdown.
• If you have not already recorded a voicemail greeting, you can use the Text-to-speech customized greeting option to indicate your custom greeting.
• Indicate when your custom out of office greeting should play via the Out of office greeting options.