Microsoft Teams Calling/Phones User Guide

Summary

Microsoft Teams will become Central College’s enterprise standard tool for internal and external calling in July 2025. This is an overview of how Teams Phones work and includes a comprehensive user guide.

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Microsoft Teams Calling

Microsoft Teams is Central College’s enterprise standard tool for internal and external calling.

With Teams you can connect with an internal colleague via easy, click-to-call functionality without having to dial a phone number. You can also dial external parties using the keypad or by finding a name saved in your contacts.

Whenever you are in Microsoft Teams, you can start a call with someone (or a group of people) several ways. This guide will orient you to the Calls view in Teams and show you how to make and receive calls, check your Teams voicemail and more.

Get Familiar with the Calls View in Teams

Phone or Contacts View

Move between Phone view and Contacts view to manage the information about contact you interact with via Teams chat, meetings, and calls.

History

List of past calls (including missed calls) you have received in Teams; use the associated available filters at the top of the call history list to review missed, incoming, and voicemail calls.

Emergency Location Settings, Forwarding Call Settings, and Audio Device

Edit and confirm your location each time you change locations, choose to have Teams calls forwarded directly to voicemail or not, and select preferred audio device for Teams calls.

Speed Dial and Contacts

Add the people you call the most often to the speed dial section. Organize your Teams contacts into groups to find them easily.

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Make a Teams call

See Article - Making & Receiving Calls Using Teams Phones

Take Actions During Calls

See Article - How to Transfer or place calls on Hold using Teams Calls

See Article - How to use delegates with Teams Calling

Access Your Voicemail

    See Article - Voicemail in Teams Phones

Manage Teams Call Settings

    See Article - Other Settings in Teams Phones

Additional Calling Resources

Details

Details

Article ID: 15433
Created
Wed 3/26/25 12:49 PM
Modified
Mon 6/16/25 11:20 AM

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