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Overview
You can select someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re sharing your phone line with them, so they can see and share all your calls.
Instructions
To assign a delegate:
- Select Settings and more next to your profile picture
- Choose Settings > General
- Under Delegation, select Manage delegates. There you'll see who you're a delegate for and add and remove your own delegates.
- Type the name of the desired delegate in the search box and select their name from the dropdown menu.
- When you add a delegate, you'll be able to girant them different permissions. Check the boxes next to the permissions you'd like them to have.
When someone else has added you as a delegate, depending on the granted permissions, you may update their call settings as needed.
- Click the ellipsis and then Settings.
- Select Calls. At the top, you will see your own profile as “Personal” alongside the name and Teams icon of anyone you delegate for.
- Click on the delegator you wish to manage and update their settings as appropriate and as you have access.
When you are added as a delegate, a new tab with the name of the person you are
supporting will show to the right of Personal on the Calls tab.
After clicking the name of person you are representing, you can then dial as them and view their call history. In the example below, Hayley has added Stephanie as her delegate. After clicking Hayley’s name at the top, Stephanie can dial as Hayley.
When calling a person on behalf of another person, they will receive notification that you are calling on behalf of that person, as seen in this example.
Troubleshooting
Microsoft Support has helpful information on Sharing a phone line with a delegate in Microsoft Teams.
Additional Information
If you need immediate assistance contact the ITS Help Desk at 641-628-7010 or helpdesk@central.edu.
Hours of operation: Monday-Friday, 8:00am-4:30pm