How to Transfer or place calls on Hold using Teams Calling

You can do a lot while on a call in Teams. This article walks you through how to transfer calls, add someone to a call, place calls on hold, have a conference call, and more.

Overview

You can do a lot while on a call in Teams. This article walks you through how to transfer calls, add someone to a call, place calls on hold, have a conference call, merge calls, and more.

Instructions

Place a Teams call on hold

Select More actions in your call window and choose Hold. Everyone on the call will be notified that they've been put on hold. Continue your call by selecting Resume.

 

Add someone to a Teams call

When you're already on a call, you might want to add someone new and create a group call.

To add someone new to a group call, select Show participants in the Call Control Bar and type their name in the search box.

Transfer a Teams call

• Select More actions  > Transfer in your call controls.
• Then, type in the name of the person you want to transfer the call to and select them.
• To finish, select Transfer.

Note: You can only transfer calls when you're talking one-on-one.

Consult then transfer a Teams call

• If you want to check in with someone before you transfer a call to them, select More actions  > Consult then transfer.
• Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear. You can call them or consult with them over chat.
• When you're ready, select Transfer.

Merge new Teams call with an existing call

While you're on a Teams meeting or call with another person (or a group meeting/call), you might decide you want to ask someone else a relevant question.

You can make another call while you're still on the first call. When the second call connects, you can merge it with your first call.

• Go to the More Actions ellipses and select to place the initial call on Hold.
• Go to your primary Teams app and begin a call with the second caller.
• When the second call connects, go to the call controls, and select the More Actions ellipses > Call merge.

 

Merge incoming Teams call with an existing call

While you're on a call in Teams, you might receive a call from another person (or a group call) and decide you want to merge the new call with the call you're already on.

• Select the Accept button from the pop-up window. When you accept the new call, your other call will automatically be put on hold.
• Go to the call controls and select the More actions ellipses > Call merge to choose to merge the new call with your first call.
• A pop-up window will appear allowing you to choose a call to merge. Select Merge.
• The two calls will now be merged into one call between all parties.

Additional Information

If you need immediate assistance contact the ITS Help Desk at 641-628-7010 or helpdesk@central.edu.
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